amicable Privacy Policy
amicable is a trading name for E-NEGOTIATION LTD, a company registered in England and Wales under company number 09737396 whose registered address is at Unit 5, Sheen Stables, 119 Sheen Lane, London, England SW14 8AE. E-Negotiation Ltd is a Data controller for the purpose of the Data Protection Act 2018 and the EU General Data Protection Regulation as amended or supplemented (The ‘Data Protection Laws’).
amicable is a legal services firm. We exist to help our customers navigate a difficult period in their lives when their relationship ends. We provide our services to both persons involved in the resolution of divorce, financial or co-parenting issues. Therefore, when we refer to 'you' we are referring to both of you.
This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.
We’ll tell you:
Data Protection Officer (DPO)
To contact us or to make a request to view any data that we may hold you can email [email protected] or write to: E-Negotiation (Internal Compliance Department), Unit 5, Sheen Stables, 119 Sheen Lane, London, England SW14 8AE.
If you are not happy with the way in which your personal data is being handled by amicable, you can complain to the Information Commissioner whose details can be found by clicking 'here.
What personal information does amicable collect?
As an amicable subscriber (on the co-parenting or divorce app), upon requesting divorce advice or on becoming an amicable customer we collect data such as
- Personal data including name, email, address, gender, marital status, partner’s name and address, children’s names, DOBs;
- Your own data that you may upload or submit to the amicable App;
- Any other information that you choose to send to us, including any request for further amicable Services, general correspondence, reports of a problem with an App made by amicable.
- Legally required information for the purposes of helping you resolve your financial negotiations and process your divorce
- De-personalised data which does not record personal data such as the date of your use of the amicable App, the path taken, the browser used and the IP address etc
What data don’t we collect?
- Payment data – we use Stripe as our payment provider and no credit/debit card information is stored on our servers.
How do we collect the data?
Most of the personal information we process is provided to us directly by you to enable us to provide our services. We provide several ways for you to communicate with us including:
- On the amicable app
- On the amicable co-parenting app
- On our website
- Via our chat app on the website
- By phone if you call the office
- By text/MMS if you choose to send us data this way, by email
- In our online video coaching calls.
How we use the data collected
We may use data that we collect about you, including personal information, to:
- Provide the amicable divorce and co-parenting services. We use your information to provide our App and services to you; to facilitate scheduling; to manage your account; to respond to your enquiries; and for other customer service and support purposes.
- Subject to your communication preferences, we may send you emails about new divorce services, feedback requests or any other newsletter or offers and related information. If you change your mind, you can opt out of receiving these marketing communications at any time
- We may contact you to inform you about changes in our services, our service offering, changes to the Policy or about security or fraud notices. Subject to your preferences, we may develop, and display content and advertising tailored to your interests on our services and other sites.
- Legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other
- Third party companies. In certain circumstances we may pass your information on to third party companies for the sole purpose of fulfilling the amicable Services only, for example by writing legal documents.
- Research and development. We may retain records of cases to enable us to build intelligence, to develop functionality of our app and other services and to provide better services. This data is retained in an anonymised or pseudonymised form.
- Aside from this your personal data is used solely by amicable for the sole purpose of enabling amicable to act as a service provider to you and is not shared with any person or company without your express consent.
What is amicable’s legal basis for processing personal data?
Under the GDPR, the lawful bases we rely on to process personal information are that:
- For marketing purposes we have your consent. If you change your mind, you can opt out of receiving these marketing communications at any time
- We have a contractual obligation to provide you with our services
- We have a legitimate interest in retaining records for our business purposes
- The information is being used for the purposes of legal proceedings
Security of personal Information
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. This includes arrangements to:
- take positive steps to prevent the accidental, improper or deliberate disclosure, misuse or loss of personal information and prevent unauthorised access to it
- protect all data on password protected computers in a secure office
- limit the disclosure of and access to personal information to those who have a business need to access the information
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Disclosure of personal information to others
amicable will:
- not share your personal information with any third parties for the purposes of direct marketing
- not disclose personal information relating to an individual without the individual’s consent ensure that where any person or organisation processes personal information on behalf of the amicable (such as a marketing agency or IT service provider) amicable enters into a written agreement with them requiring them to:
- process the personal information only in accordance with our instructions;
- maintain adequate information security; and
- take reasonable steps to ensure staff who have access to the information are reliable.
Disclosure of personal information outside the EEA
amicable will:
- make sure that personal information is not transferred to any country outside the UK unless that country has adequate levels of protection in place to protect personal data
- make sure that the data subject(s) concerned has/have consented to the transfer of the information or
- make sure that an agreement has been entered into with the organisation the data is being transferred to, based on the EU standard model clauses.
Automated decision-making or profiling
We do not use any form of automated decision-making or profiling in our business
Keeping Information
amicable will only store data for as long as is necessary, after which time it will anonymise or delete that data. Subject to any special considerations which may apply to an individual case, our policy is that we will keep information relating to:
- marketing information, for no more than 6 months after consent has been withdrawn
- a case, for no more than 7 years after a case has closed
- research and development, indefinitely but only in an anonymised or pseudonymised form
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to exercise any of the above rights please contact us by email to [email protected] or write to: E-Negotiation (Internal Compliance Department), Unit 5, Sheen Stables, 119 Sheen Lane, London, England SW14 8AE
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at above email and postal address. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address is:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF
Helpline number: 0303 123 1113. ICO website
Changes to this policy
We keep our Policies under regular review. This Policy was last updated in January 2022